Payment

• What methods of payment are available?

  We accept the following methods:
  Cash on delivery, credit card, cash, Apple Pay, Google Pay, bank transfer, installment payment - ESSOX or staggered payment - ESSOX.

• The payment gateway didn't open when completing the order, what to do now?

  Check that you have a stable internet connection and try to complete the order again. If the payment fails, you will receive an email with the option to reopen the payment gateway. In case of persistent problems, please contact our customer support, we will be happy to help you.

• What should I do if my payment has failed?

  Please try again or choose another payment method. If your payment is unsuccessful, you will receive an email with the option to reopen the payment gateway. In case of repeated problems, please do not hesitate to contact our hotline at [email protected] or by phone, we will be happy to help you.

• How to pay by bank transfer?

  After confirming your order, we will send you an email with payment instructions. Once the money has been credited to your account, we will process the order and send / you can pick it up.

• Is it possible to pay in a brick-and-mortar shop by card?

  Yes, you can pay by card or cash at all our branches.

• Can I change the payment method for my order?

  Yes, it is possible to make a change if your order has not yet been send. Please contact our customer hotline as soon as possible and we will be happy to help you.

• Are my online payments secure?

  Yes, the security of your payments is our priority. All payments through the payment gateway are encrypted and meet the highest security standards

• Can I get an invoice for the company?

  Of course, simply fill in your company's billing details in the shopping cart when you complete your online order. When you make a purchase in the store, you will receive an invoice in your email

• Is it possible to pay in euros?

  Yes, we accept payments in EUR in the form of bank bills and return them in CZK. For online orders with delivery to Slovakia, the currency will automatically change to EUR.

• Do I have to pay for the goods if I want to try them on in the shop?

  You don't have to, just choose personal collection at the shop and payment on delivery. You can try the goods in peace and then pay only for the one you buy.